Contact Us
Established in 1982 we have been in the RV industry for over 35 years. Come visit us in beautiful Arvada, CO.
Address: 5509 Harlan St, Arvada, CO 80002
Phone: +1 303-423-4425
Fax: +1 303-423-4051
Email: [email protected]
Terms and Conditions/Shipping Information
TERMS: All orders will be shipped C.O.D. unless credit has been established with our credit department.
Otherwise, our terms are Net 30. All invoices 30 days past due will be assessed a service charge of 1.5% of past due balance, charged monthly. WE DO NOT TAKE CREDIT OR DEBIT CARDS
PRICES: Although every attempt will be made to keep our customers informed of pricing changes All prices are subject to change without notice.
RETURN POLICY: Returns will be accepted on
stocking items only, and must be pre-authorized. Custom manufactured products are non-returnable. Returns may be subject to a 10% re-stocking fee.
TAXES: All products sold will be charged applicable sales tax unless we have a valid sales tax exemption certificate on file in our office. NO EXCEPTIONS!
FREIGHT POLICY: All orders will be shipped F.O.B. Arvada, Colorado. Shipments will be made via Fedex Ground whenever possible. Please specify your preference as to common carrier.
WARRANTY: The Metal Company offers no warranty, express or implied, regarding the suitability of any products for specific applications. Our liability is for product replacement only when deemed defective. Warranty does not include labor, or any other additional expenses that may occur through improper use or application before defect is discovered. The only warranties applicable are those offered by product manufacturer. We will gladly forward any product, sold by us, to the manufacturer for warranty consideration, however, we have no authority to determine warrantability, that is the sole discretion of the manufacturer.
FREIGHT CLAIMS AND SHORTAGES: We take great care to insure that all our products are in good condition as they are packaged for shipping, therefore, all freight shortages or damages are the responsibility of the consignee. Any claims therein must be filed with the carrier. Be sure to have the carrier acknowledge damage or shortage upon receipt of merchandise. DO NOT REFUSE ITEMS, YOU MUST FILE A CLAIM WITH THE FREIGHT COMPANY, once freight is refused we will no longer ship to your company.
Shipping & Packaging Information
Aluminum is shipped common carrier, $40.00 per man hour, as well as material costs, will be applied when crates must be made. The cost of the crates depend on the width and length, please call for actual cost. We cannot ship anything longer then 25 feet. If you have a carrier you prefer, or receive a discount with, please let us know when you place your order.
Water & Holding Tanks are shipped via Fedex. They can be shipped via ground or next day air. (Note that next day air shipping can get quite expensive on tanks that are oversized.) The cost of shipping tanks is the current Fedex rate. If additional packaging is needed, there may be a small fee. Additional shipping fees will be discussed with you before we ship out your tank. WE DO NOT SHIP UPS! All other products are shipped via Fedex and charged at the current Fedex rate.